FAQ

🕒 How long does shipping take?

Our products ship directly from our global partners. Delivery to the U.S. usually takes 7–18 business days, depending on your location and carrier.

🌍 Do you ship internationally?

At the moment, we only ship within the United States.

❌ Can I cancel or change my order?

Yes — if the order hasn’t been processed yet. Contact us within 6 hours of placing your order.

↩️ What is your return policy?

If your product arrives damaged or incorrect, please contact us within 14 days of delivery and we’ll offer a solution (replacement or refund).

💳 What payment methods do you accept?

We currently accept secure card payments via Fondy (Visa/MasterCard).

🎮 What makes your mousepads different?

Lumaexa mats are carefully selected for precision, smooth control, and durability. Perfect for gaming and creative work.

📩 Still have questions?

Reach out anytime at lumaexastore@gmail.com or via our Contact Page. We're here to help!